Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Opens car doors for arriving and departing guests and escort them to the lobby.
- Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries.
- Ensures effective handover is done, gaining information from earlier shift.
- Forwards all guest complaints or problems to the manager on duty.
- Ensures that phone calls are answered properly up to the standards.
- Controls all guests car keys.
- Ensures that an effective handover is made to the Night shift in conjunction with the early Shift Leader.
- Maintains an awareness of sales opportunities maximizing revenue.
- Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
- Maintaining the parking spaces and key cabinet and ensures cleanliness is to the maximum.
- Ensures that cars are delivered within 10 minutes for guest request.
- Ensures that airport/crew transportation flow is maintained effectively.
- Cooperates in the performance of any reasonable task requested by company manager, executive and guests.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
- To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
- To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
- Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications
- Education: At least a vocational college diploma.
- Experience: At least 3 years of related work experience
- Foreign Language: Good command of English and Arabic to communicate well.
- Courses and Training: Not required.
- Computer Literacy: Not required.
- Skills: Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months. Some jobs require technical knowledge of the methods, techniques and work processes in the related field. Expected to know the guest profiles, accommodation details and have basic knowledge of how to address guests. Expected to perform tasks that are of the same kind and similar in content. Requires awareness of other related processes.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
