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Responsibilities
1. Organizing and overseeing team operations during each shift. 2. Monitoring schedule adherence and real time agent activity. 3. Analyzing team performance and identifying areas for improvement. 4. Supporting onboarding and training of new team members. 5. Providing regular feedback and guidance to agents. 6. Communicating updates and important information across relevant teams. 7. Participating in training initiatives and helping implement process changes. 8. Ensuring team discipline, engagement, and motivation. 9. Maintaining up to date knowledge of procedures and quality standards. 10. Assisting with time off requests, sick leave, and shift scheduling.Qualifications
A candidate for the position of Shift Lead in the online document verification department should demonstrate strong organizational and team management skills, the ability to monitor team performance in real time, ensure schedule adherence, and maintain order throughout the shift. The role requires analytical thinking to identify and address performance gaps, support onboarding of new team members, provide regular feedback, and participate in training initiatives. A high level of responsibility, proactiveness, attention to detail, and effective communication with other departments and leadership are also essential.
الإبلاغ عن وظيفة
