Join our Team
About This Opportunity:
We are now looking for a Field Services Operations Manager to join our team. In this role, you will be the key driver in effectively managing various implementation and operation services. You will oversee time, scope, and resource planning while adhering to global and local directives. It is not only about maximizing our commercial engagements but also ensuring the company's continuous compliance with Environmental Health and Safety (EHS), data security and privacy rules. Join us and take action to secure effective implementation that generates value and influence the future of communications technology.
What You Will Do:
Manage the financial performance of field services teams.- Drive changes through continuous measurement against KPI's and identifying areas for improvement.
- Monitor adherence to processes, regulations, and tools, taking impactful corrective action when necessary.
- Follow up on assigned sites and make sure all are updated on Ericsson tools correctly and on time.
- Follow daily operations and support customer achieving targets.
- Handle project requests and provide needed reports on time.
- Manage Service Delivery process, models, and strategy.
- Manage business and customer satisfaction.
- Adhere to process and values.
The Skills You Bring:
Bachelor’s degree in engineering or equivalent.- 5-7 years of experience in managing big organizations within telecom industry.
- Familiarity with Ericsson tools and processes.
- Presentation, negotiation, and argumentation skills.
- Very good leadership and management skills.
- Drive innovation.
- Decision making & initiating action.
- Ability to adapt to changes.
- Self-motivated.
- Take leads if needed and can be team player.
- Excellent social skills and strong customer orientation.
- Capability to cope with pressures & setbacks.
- Helpful, supportive and understanding of how to make others shine.
- Positive, flexible, pro-active, acts and drives with urgency.
- Business understanding.
- Stakeholder management.
- Good management of change and improvement.
- Workforce management.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 771236
