Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
Financial Services Reporting Sr. Specilaist is responsible for analysing customer-related data to identify trends, insights, and actionable strategies that improve the customer experience and drive business performance. The role involves collaborating with various teams (e.g., customer service, design, technology, finance, product, marketing) to provide data-driven insights that help optimize customer interactions, satisfaction, loyalty, and retention..
Job Profile
Reporting & Analytics :
1. Analyse ecosystem data to provide performance insights , identify potential issues, and recommend areas for improvement from multiple sources (MPG , Meeza, support tickets, etc.).
2. Develop regular reports, dashboards, and visualizations to monitor key performance indicators (KPIs) for customer experience and suggest improvements based on analysis.
3. Process Improvement & Automation ; Collaborate on the automation of routine reporting to improve response time and overall experience .
4. Continuous Automation enhancements ensuring efficient timely deliverables .
Stakeholder Management :
1. Integration between external ecosystem & internal stakeholders needs’ ( Finance/ Customer Ops …. ) to ensure smooth reconciliations, preventing revenue losses.
2. Prepare & Submit Regulatory Reports to external authorities ensuring accuracy & timelines of regulatory filings.
Service Excellence:
1. Establish and monitor key performance indicators (KPIs) to assess service quality, and identify opportunities for improvement.
2. Spotting gaps on Service level, top bottom basis , down to Merchant, Biller, OTP….. etc levels .
Comptencies & Qualifications
- Strong interpersonal skills, Internal & External Stakeholders management, communication skills.
- Strong knowledge of market landscape, competitive environment and internal structure/processes.
- Good Problem solving, crisis management and change Management Skills
- Excellent Analytical & Presentation Skills.
Must have technical / professional qualifications: - Data Analytics & Data Base tools ( Excel , Access , power BI )
- Fintech/ Banking background
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
