INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
The Airport Floor Manager drives commercial excellence and passenger experience across Cairo Airport's duty-free operations. This role integrates strategic leadership, team development, and compliance oversight to maximize profitability in a 24/7 airport environment. The manager ensures seamless coordination between floor operations, terminal-wide strategy, and stakeholder partnerships while upholding Chalhoub Group’s luxury standards and duty-free regulations.
What you’ll need to succeed
Operational Excellence :
- Oversee end-to-end stock replenishment, ensuring customs compliance and minimizing airside delays
- Enforce retail SOPs, loss prevention protocols, and duty-free regulations (e.g., purchase limits, passport checks).
- Manage crisis response for flight disruptions/security incidents to minimize retail downtime.
- Validate daily reports (sales, stock losses) and escalate systemic issues.
- Stock accountability and adjustment with accurate records.
Commercial Performance & Strategy:
- Own terminal P&L, achieving revenue targets through flight-schedule-linked sales plans.
- Optimize space planning and visual merchandising within airport spatial/security constraints
- Drive omnichannel initiatives (e.g., click-and-collect, pre-flight ordering) to enhance passenger spend.
- Analyze sales data, footfall patterns, and passenger demographics to adjust strategies in real-time.
Team Leadership & Development:
- Lead retail/floor managers, optimizing staff allocation during peak travel seasons/flight waves.
- Implement succession planning and talent development using Chalhoub University resources.
- Approve shift schedules, leave, and performance evaluations for terminal teams.
- Foster resilience in high-pressure environments through on-the-job coaching.
Passenger Experience (CX) :
- Resolve escalated complaints (refunds, loyalty redemptions) with cross-functional coordination.
- Personalize services for diverse passenger nationalities and travel purposes.
- Promote MUSE loyalty programs and duty-exclusive app offers to transit passengers.
- Capture passenger data for travel retail analytics and journey mapping.
Stakeholder & Compliance Management :
- Liaise with airport authorities, airlines, customs, and border control agencies.
- Coordinate with merchandising/logistics for cross-terminal stock transfers.
- Ensure compliance with health policies, security training, and duty-free documentation.
- Manage back-office integration for customs processes and stock reconciliation.
Technology & Innovation :
- Leverage passenger flow data to optimize staffing/promotional placements.
- Deploy terminal-specific omnichannel hubs (e.g., centralized click-and-collect)
- What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
