• Ensure that all company information is correctly updated in software.
• Work with Visa Operations department as a support mechanism when required, which would include but is not limited to sourcing information or also performing tasks on behalf of the department in departments such as MOL, Immigration and Freezones.
• Clear and concise communication with internal and external customers on requirements and status of the projects.
• Improve performance, productivity, and profitability Client Service Delivery
• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Develop effective relationships with external suppliers, embassies, and consulates to ensure full understanding of services and effective delivery; this will include visiting embassies, DED, DM and other relevant departments.
• Maintain competent understanding of company’s products, their functions and alternatives.
• Adopt a customer service approach (internal and external customers), ensuring a clear understanding of what to expect from the process they are going through and receive regular updates
• Offer productive solutions to customers to ensure that they are satisfied with the service
• Always strive to deliver the best quality service to our clients and understand individual needs.
Requirements
• 1-3 years of experience in customer service• High level of English Proficiency to collaborate with foreigners.
• Ability to think critically and provide solutions to problems
• Self-motivated and able to manage multiple assignments
• Good communication, interpersonal and relationship-building skills
• Maintains high standards and keeps commitments
الإبلاغ عن وظيفة
