Position Overview:
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.
Key Responsibilities
Guest Experience & Hospitality:
- Support in implementing the festival’s guest relations strategy, ensuring all guests receive exceptional care and support.
- Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.
- Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion. Ensure timely communication with guests regarding festival updates, schedules, and appearances.
Coordination & Liaison:
- Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.
- Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances. Liaise with internal departments to ensure guests’ needs are anticipated and met.
On-Site Festival Support:
- Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.
- Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure. Provide real-time communication between guests and festival departments to ensure a seamless flow of events.
Reporting & Follow-Up:
- Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection. Support in maintaining guest databases and contact lists for future editions of the festival.
Qualifications & Requirements
- 1–3 years of experience in guest relations, hospitality, talent management, or event coordination—ideally within entertainment, culture, or high-profile events.
- Strong interpersonal and communication skills in both English and Arabic (written and verbal).
- Exceptional organizational skills with the ability to multitask and manage competing priorities.
- Professional presence and confidence in engaging with high-profile individuals and international guests.
- Ability to remain calm, resourceful, and solution-oriented under pressure.
- Flexible to work long hours during the festival period, including evenings and weekends.
- Proficiency in Google Suite and experience with scheduling/CRM systems is a plus. A team player with a proactive attitude and passion for film, arts, and culture.
About El Gouna Film Festival
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.
About Elgouna Film Festival:
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
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