Job Description Summary
#LI-HybridLocation: Cairo, Egypt
Step into a role where your expertise in HR operations directly shapes employee experience and service excellence. As an H2R Services Expert, you’ll be at the heart of transforming strategic objectives into seamless operational delivery. You’ll collaborate across teams to implement and improve processes, support data-driven decisions, and ensure that Novartis continues to lead with innovation and care in every aspect of People & Organization services.
small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
Job Description
Key Responsibilities
- Translate strategic P&O objectives into operational service delivery
- Implement and support P&O processes, standards, and continuous improvement initiatives
- Provide consulting and training to resolve user issues and service requests
- Manage user access and perform identity administration tasks
- Analyze service errors and troubleshoot issues to ensure timely resolution
- Support cost analysis and budgeting for personnel-related services
- Contribute to country or BU-level P&O Services projects and evaluations
Essential Requirements
- Proven experience in operations management and execution within HR services
- Strong understanding of HRIS and identity and access management systems
- Demonstrated ability to support employee onboarding and service delivery processes
- Familiarity with payroll systems and data privacy standards
- Ability to analyze service data and contribute to continuous improvement initiatives
- Proficient in English with excellent communication and consulting skills
Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm
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