Head of Operations and Trade, Egypt

Job ID: 34842

Location: New Cairo, EG

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 11 Aug 2025

• Partner with the Country CEO in developing and fine-tuning the strategy for the country
• Ensure alignment with Technology and Operations strategy at a Country level
• Oversees the implementation of Operations service delivery strategy, working with Country CEO, Country business heads, functions heads, etc
• Drive the successful implementation of key initiatives and projects that support the achievement of the Country strategic agenda
• Work with the Country Management Team and risk committees to ensure alignment with global process standards, improving efficiency and scalability
• Work closely with country business heads to understand their requirements and implement a change management program to deliver the strategy while ensuring strong controls, processes, governance, and risk management for the country
• Work with the Country Management Team to maintain rigorous cost and investment discipline
• Drive continuous improvements in Productivity and Cost Efficiencies at the Country level
• Lead in delivering ‘horizontal’ process excellence in the country to reduce handoffs, reduce risk and improve client service
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations in the Country are drivers and owners of client outcomes
• Effective execution of delegated responsibility for managing country governance, including governance of branches and legal entities, ensuring the country demonstrably meets governance standards, country engagement rules, etc.
• Ensure there is a framework for effective management of operational risks across the country and compliance with applicable internal policies, and external laws and regulations.
• Ensure that exposure to each form of Operations risk is understood and managed.
• Setting infrastructure and process frameworks to monitor, manage, and escalate risks affecting the business in its use of technology and escalating material risks for the region, in accordance with the Group's risk management framework.
• Fully accountable and own regulatory audit / inspections in the country as well as offshore service centre
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters
• Inform CBE of any flagrant violations at the bank.
• Exercise due diligence to protect the interests of clients and treat them fairly.

• Strong trade operations knowledge would be an added advantage.
• Professional experience as a C-suite people leader.
• Strong background in leading and managing a global workforce covering Operations domains within international firm/organisation.
• Focus on the future of operations and technology.
• Self-motivated leader with a growth mindset.
• Advanced level communicator, with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure.
• Highly innovative and current in application of human centred design principles.
• Knowledge of the banking sector and ability to make sound decisions.
• Leadership skills with effective communication and management skills.
• Fluency in business English.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.