Purpose of the job
Work in Billing team technically to ensure availability, delivery and resolution of solutions incidents & subscribers complaints within the predefined SLAs/KPIs in a controlled & optimized model for Billing, Rating, Roaming, interconnect, middleware & order fulfillment and their related integrated systems.
Duties and responsibilities
- Committing and adapting to the annually developed strategic directions with full alignment with business and company objectives.
- Ensuring operational stability across Billing modules for Both GSM and DSL services to ensure compliance with the planned performance and assuring that there is no revenue loss besides managing bill cycle activities from bill cycle review with the finance team till invoice delivery through different streams.
- Taking part as a third level of complain handling team that is aware with billing and Rating systems and the integration with the integrated systems EAI (Enterprise Architecture Integration) and others systems (ex ,IN, HLR, ?)
- Participate in the acceptance for the new products and services.
- Perform support activities to ensure system functional and operational stability by providing short term and quick fixes and/or workarounds.
- Act as 1st and 2nd level of support by accepting, evaluating and solving operational problems and customer complains and requests from finance, marketing and cs tecms and also redistributing those cases to other team members.
- Design, implement and receive alarms related to Billing solution and related integrated systems, analyze them against the actual implemented solution and its operational specifications.
- Design a solution to radically resolve open issues that would be implemented in cooperation with Billing, Operations Support teams and their vendors.
- Provide workaround for open issues related to Billing solutions to minimize business and operational impacts until radical solution implementation.
- Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.
- Perform/apply high level performance measures to ensure consistent delivery and availability and to trigger any need for a solution redesign or capacity adjustment.
- Deal, prioritize and escalate open defects with suppliers and develop verticals.
- Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
- Manage fixes needed for resolving reported incidents in alignment with IT change management process.
- Generate incidents report and status as well as follow up with the team and vendor on the opened cases.
- Maintain proper documentation for operational procedures, business aspects and technical design.
- Recommend a proactive course of action to maintain smooth operations with minimum risk with respect to new changes.
- Responsible for changes and deployment of all system/applications within his function and work on test scenarios and alignment between own team and the testing team.
- Commit to system functionality and user satisfaction in rapidly growing and changing environments.
Job specification
Education and Experience
Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.
Experience
From 0-2 Years of experience.
Skills and abilities:
- Expert in Oracle database SQL and PL-SQL, UNIX operating systems, IT solutions architecture
- Good experience in data network.
- Experience in implementation, operation, and maintenance of large-scale systems, preferably across multiple hardware and software platforms within telecommunication industry.
- Experience in project management activities of development and operations projects.
- Demonstrated competency in executing one or more projects.
- Gained experience in managing resources to meet goals across projects.
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