Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.
What’s On Your Plate?
- Act as first and single POC for BPO vendors in regard to operational and performance related day-
- to-day matters.
- Observe and overlook outsourced business partners’ daily performance, question and challenge
- KPIs performance vs targets.
- Report outsourced business performance results, challenges, initiatives and areas of improvement
- to internal operations and SSC management on a periodic basis and as required.
- Review presented performance reports from BPO vendors, track improvement and take
- responsibility for achieving BPO vendors to their performance targets.
- Pay regular daily and weekly visits to BPO vendors at their locations, meet with their operations
- and supporting functions management, as well as meeting with level1 staff there to get needed
- insights and to drive performance to meet required targets.
- Escalate immediately and proactively to talabat SSC Management, any observed and expected
- deviation from settled process & guidelines, or targeted KPIs.
- Ensure compliance of talabat SSC departments to BPO’s settled framework to ensure supporting
- BPO vendors to achieve desired performance results.
Qualifications
- Bachelor's degree is a must.
- Strong experience in Customer Operations/project Management with a proven record of successful people & KPIs performance achievements and turnaround – min of 3 years of experience in managing Customer Operations/projects successfully.
- Objective mindset; can read numbers clearly and got experience to convert numbers in hands into areas of improvement and needed actions to fix.
- Detail oriented mindset with an eagle eye that can spot issues in a blink.
- Proactive and flexible to move in locations, travel and work on shifts as business requires.
- People coach with outstanding communication & presentation skills.
- Strong MS Excel knowledge.
- Fluent command of English language.
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