About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
This role is responsible for managing and supporting the end-to-end onboarding process for new hires, ensuring compliance with company policies and GDPR. Key responsibilities include creating employee profiles in the HR system, coordinating relocation support for associates moving to Greece, organizing induction days, and serving as the primary point of contact for new employees. The position also involves cross-department coordination to ensure proper setup for both remote and onsite work environments, delivering HR presentations, activating employee benefits, and handling various HR administrative tasks. Continuous process evaluation and improvement through critical thinking are essential to enhance the onboarding experience.
Primary Job Responsibilities
- Complete new hire onboarding / create their profiles on HR System
Ensure all requested documentation is received and saved in compliance with company policies & GDPR - Support new Associates according with Foundever Standard Operating Procedures
- Support Associates relocating to Greece by coordinating the issuing of their documents
- Being a main point of contact for new members to secure a smooth welcome process
- Complete the Friday before calls to new hires
- Coordinate induction day for new members
- Ensure with Support departments (IT, Asset, Facilities, Learning, etc.) that Associate has necessary setup for a W@H or Brick & Mortar environments
- Deliver the HR part of the induction day presentation to new hires
- Emphasize Foundever Benefits and Programs
- Coordinate the activation of the Foundever Benefits for new hires
- Support HR administrative tasks
- Continuous Critical Thinking to evaluate current processes in place
