Operations Analyst Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

DiDi Egypt Marketplace Team is responsible for driving the operational strategy and fostering engagement across all active passengers and drivers in the country. We work closely with global teams across product, algorithm, and data science, combining business acumen with deep local insights to launch innovative projects that shape the future of mobility.

Joining our team means being part of a leading mobility technology company, collaborating in a truly global environment, and applying your expertise to improve the transportation experience for millions of people across Egypt.

Role Responsibilities

• Responsible to design incentive, pricing and operational strategies for some cities

• Plan and execute incentive campaigns to drive user growth, improve retention, and optimize operational ROI.

• Assist in the development and configuration of localized pricing strategies, ensuring both competitiveness and profitability.

• Conduct user study, including rider and driver surveys and interviews, to gather local insights and improve service experience.

• Collaborate with product and support teams to identify and resolve pain points in the app experience for both riders and drivers.

• Monitor performance metrics, analyze city-level data trends, and proactively suggest optimization initiatives.

Role Qualifications

• Strong analytical thinking with hands-on experience in data collection and operational execution, ideally in a fast-paced or tech-enabled environment.

• A passion for problem-solving and the curiosity to deeply understand diverse user behaviors.

• Excellent communication skills in both Arabic and English to effectively interact with internal teams and external users.

• A proactive, self-starter mindset—someone who’s not afraid to get out in the field, take initiative, and make things happen.

• A bachelor’s degree in Business, Economics, Engineering, or a related field.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms