Why join us?
- Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.
- BACS is a product that is owned and operated by Pay.uk. HSBC customers use this product to for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government. Primarily BACS Direct Debit is the payment option to collect important payments automatically from customers relates to Insurance premiums, other monthly payments. Bacs Direct Credit is used to pay employees in the UK, whether that’s wages, salaries, or benefits, as well as for settling business-to-business invoices.
What you’ll do:
- Set Up of services for HSBC Customers to use BACS product / Responsible for handling inbound and outbound calls received from HSBC customers using the BACS product.
- Resolving customer queries over inbound and outbound telephone calls, recall of funds and work on Direct Debit Indemnity claims etc.
- Work on payment referrals received on the BACS system and ensure timely closure / Processing of Direct Debit Indemnity claims received from HSBC customers.
- Follow up with external banks within UK for details, confirmation and recall of funds / Co-ordinate with onshore/offshore teams in day-to-day activities.
- Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
- Ensuring compliance with applicable internal policies and procedures and external regulations.
- A bachelor’s degree or with equivalent industry/functional experience
- Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
- Fluent in spoken and written English
- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
- Ability to balance quality and quantity (volumes) with primary focus on quality.
- Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
- Is self-motivated, pragmatic (sense of urgency is a must)
- Willing to work a flexible schedule to accommodate business needs.
What additional skills will be good to have?
- Banking / Payments Products knowledge will be an asset.
- Previous customer service experience will be an asset.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
