The Receptionist plans and coordinates a variety of service functions that are related to front desk operations. This position encompasses all of the duties of the receptionists and works under the direct guidance of the Office and Facilities Manager.
Key responsibilities
- Promptly, accurately, professionally, and courteously receives all telephone calls and visitors reaching Nextcare Offices.
- Promptly, accurately, professionally and courteously assesses all the received calls/inquiries and directs and/or records and relays messages.
- Understands and operates telecommunication equipment and console operations as per guidelines.
- Cordially welcomes visitors and directs them to relevant offices.
- Maintains knowledge of current regulations and services frequently used by the organization.
- Prepares and processes outgoing mail to ensure accurate coding, sorting, addressing.
- Maintains proper record of documents received and delivered.
- Maintains confidentiality of organization’s fiscal and personnel related information.
- Performs routine tasks necessary for the presentation of a professional office as observed by the company.
- As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
- Exhibits genuine concern for colleagues and always conducts oneself appropriately and professionally.
- Develops and maintains comprehensive knowledge of administration resources; maintains stock of office stationery, and keeps track of supplies.
- Responsible for applying safety and hygiene precautionary measures and maintain a healthy work environment.
- Assists in other duties as needed and directed.
- Bachelor’ s Degree.
- 2+ years of experience in a similar role.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Physically fit to carry out duties. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
- Ability to keep up a pleasing demeanor and professional outlook.
- Strong communication skill with the ability to read and comprehend simple instructions, short correspondence, memos, as well as draft simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Adequately trained on telephone techniques.
- Customer& Market Excellence:
- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark
- Collaborative Leadership:
- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.
- Entrepreneurship:
- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.
- Trust:
- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.
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