Who We Are
Sirius Support is a fully-remote customer service and technical support partner trusted by companies worldwide. We’re powered by people, guided by empathy, and fueled by technology. Our founders built Sirius to put people development at the center of world-class service.
What Drives Us
Forget office politics and morning traffic—we’re serious about creating a work-from-home culture where communication, accountability, and continuous growth thrive. Whether part-time or full-time, you’ll be part of a diverse, engaged, and passionate remote team.
Your Day-to-Day Responsibilities
- Deliver friendly, fast support to customers in Canada and the U.S.
- Troubleshoot and resolve product questions via phone, email, and chat
- Handle objections and turn tough interactions into positive experiences
- Keep accurate records with speed and attention to detail
Key Qualifications
- Bilingual proficiency in French and English is essential
- Familiarity or interest in the automotive industry (cars, bikes, etc.)
- Experience in customer support, sales, or help desk roles
- Fast typing skills, quick thinking, and calm under pressure
- Flexible and reliable—able to work rotating shifts remotely
What You’ll Gain
- A fully-remote, globally connected work experience
- Learning and development through daily and weekly coaching
- Transparent communication and performance feedback
- A chance to work on diverse campaigns in a values-led company
To Join Our Team, You’ll Need
- Fast, stable internet (minimum 50 Mbps upload/download)
- A modern computer with 16GB RAM and a dual-core processor
- Webcam, quality headset, and quiet work environment
- A positive mindset and willingness to take initiative
Job Type: Full-time
Pay: E£35,000.00 - E£40,000.00 per month
Expected Start Date: 16/06/2025
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