We are looking for a proactive and detail-oriented
Customer Service Representative
to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.
Key Responsibilities:
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Respond promptly to customer inquiries via phone, email, or social media
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Address customer complaints and provide effective, professional resolutions
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Follow up on customer requests and accurately update customer records in the system
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Coordinate with internal teams to deliver comprehensive and timely solutions
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Maintain high levels of customer satisfaction and uphold quality service standards
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Document customer interactions and feedback for continuous service improvement
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Bachelor’s degree (required)
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At least
1 year of experience
in a customer service or support role
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Strong
verbal and written communication
skills
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Proven ability to work under pressure and resolve issues in a timely manner
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Good command of English; additional languages are a plus
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Strong organizational skills and attention to detail
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Proficient with common customer service tools, CRM systems, and Microsoft Office Suite
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