Manage and oversee key operational functions, including logistics, document control, and hubs management, with a focus on secure and compliant KYC processes. The Senior Manager, Operations will ensure the effective execution and alignment of these functions with organizational goals, while driving continuous improvement, cost-efficiency, and operational excellence.
- Provide strategic direction and operational leadership across Document Management, KYC Processes, Hub Operations, and Field Logistics through a team of direct-report managers.
- Support user conversion and reduce fallout by ensuring accurate, timely, and compliant handling of KYC and onboarding documents.
- Oversee the performance, compliance, and security of document management and field operations, ensuring regulatory adherence, service quality, and operational reliability.
- Monitor and manage KPIs/OKRs across all functions, driving continuous improvement and cost efficiency.
- Lead people development efforts, coaching functional managers and supporting succession planning.
- Act as the primary liaison between operations and other teams to translate business needs into execution plans.
- Establish and enforce business continuity protocols and operational risk mitigation strategies.
Requirements
- Bachelor’s degree in Business, Operations Management, or a related field (Master’s preferred).
- Mandatory experience in operations or field logistics (preferably in fintech, or financial l services)
- Proven experience in managing managers or function heads and overseeing multiple parallel operational streams.
- Experience in one or more of the following areas is strongly preferred:
- Document control and archiving
- KYC/identity verification operations
- Hub or multi-site operations management
- Experience in managing multi-site or distributed operational networks, including in-house and vendor-managed hubs.
- Strong data-driven approach with expertise in operational OKRS OR KPIs, reporting tools, and continuous improvement methods.
Benefits
We care about your well-being from the start, whether you're a candidate or an employee as we embrace the concept of Psychological Safety.
- Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces where you feel heard and valued
- Physical Health: Stay active and healthy with our gym allowance, healthy office snacks, and monthly nutritionist consultations.
- Social Wellness: Stay connected through fun team-building activities, engaging town halls, and collaborative workspaces that spark innovation.
- Financial Empowerment: Competitive salaries, pension plans, and exclusive employee discounts on our Circles help you achieve financial stability.
- Growth Opportunities: Take advantage of workshops, mobility programs, and internal transfers to advance your career and thrive with us.
Join us and grow in a community that supports every aspect of your wellness!
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