Join SWATX as a Senior AWS L3 Support Engineer and become a pivotal part of our dedicated technical support team! At SWATX, we believe that technology should empower businesses and are committed to providing exceptional service to our clients. As a Senior AWS L3 Support Engineer, you will provide expert-level support for AWS services, helping clients navigate complex issues while ensuring optimal performance and security of their cloud environment.
Key Responsibilities
- Provide advanced technical support for AWS services including EC2, S3, RDS, and Lambda, with a focus on troubleshooting and resolution of issues.
- Collaborate with cross-functional teams to resolve complex technical problems and enhance system performance.
- Monitor AWS environments, performing proactive measures to ensure system reliability and uptime.
- Document issues and solutions effectively, contributing to the knowledge base for continuous improvement.
- Guide clients through AWS architecture and support best practices to maximize service usage.
- Provide training and mentorship to junior support engineers on AWS services and support processes.
- Stay up to date with AWS service offerings and contribute to developing strategies for leveraging new features and tools.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in technical support or system engineering, with at least 4 years focused on AWS support.
- AWS Certified Solutions Architect - Professional or similar certification is highly desirable.
- Extensive knowledge of AWS services, best practices, and cloud architecture patterns.
- Proficient in troubleshooting complex technical issues, with a focus on customer service and satisfaction.
- Experience with scripting languages (e.g., Python, Shell) for automation and support tasks.
- Strong analytical and problem-solving skills, along with excellent verbal and written communication abilities.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
الإبلاغ عن وظيفة
