Senior Field Service Representative

General information

Description & Requirements

MANTECH seeks a motivated, career and customer-oriented Senior Field Service Representative to join our vehicle sustainment team in Cairo, Egypt. The selected candidate will provide maintenance and logistics support to multiple families of vehicles globally on the Allied Logistics Engineering Capabilities Sustainment (ALECS) program.

Responsibilities include but are not limited to:

• Provide technical support for complex U.S. military ground systems, including planning, directing, coordinating, and managing maintenance operations for assigned Technical Direction Letter (TDL) organizations.

• Perform system troubleshooting, engineering analysis, design, installation, maintenance, and repair of U.S. military vehicle systems and subsystems to the component level.

• Effectively apply industry or military-standard troubleshooting procedures to localize and isolate faulty system components.

• Retain and manage technical knowledge databases via the TDL SharePoint site for use by assigned maintenance managers; maintain and monitor the Special Operations Forces Sustainment and Asset Visibility Information Exchange (SSAVIE) account to manage repair part status and reporting.

• Support lifecycle management efforts, including proactive scheduled maintenance, Engineering Change Proposal (ECP) tracking, and verification of technical changes.

• Assist Maintenance Managers with diagnostic software tools, licensing, renewals, and technical data analysis; coordinate with Quality Assurance Leads to resolve information gaps, manage high-priority requisitions, and support fielding operations.

• Travel on demand to support vehicle sustainment and mission requirements in the region.

Minimum Qualifications:

• 12+ years of relevant hands-on experience supporting complex mechanical, electrical, or vehicle systems.

• Proficiency with hand tools, diagnostic tools, power tools, multi-meters, oscilloscopes, spectrum analyzers, and welding equipment; experience in the technical support and sustainment of U.S. military ground systems.

• Demonstrated expertise in troubleshooting procedures to localize and isolate faulty components in complex mechanical and electrical systems.

• Background working with light and heavy-duty trucks, tactical vehicles, generators, power plants, aircraft, or other gasoline/diesel-powered systems—military or commercial.

• Working knowledge with obtaining the appropriate export licenses or exemptions / Determine if a license is required or if an exemption/exception can be utilized.

• License determination and application preparation; familiarity with Microsoft Office Suite and office productivity tools.

• Ability to successfully pass a Pre-Employment Drug Screening; must possess a Valid Driver’s License for the location in which the work will be performed, a High School Diploma or GED, and a U.S. Passport valid for at least two years beyond the start date.

Preferred Qualifications:

• Prior experience supporting U.S. military vehicle platforms in an OCONUS environment; Willingness and flexibility to travel to and operate within challenging environments.

• Experience working with maintenance documentation systems and diagnostic software tools; Familiarity with lifecycle management, ECP tracking, and field logistics coordination.

• Experience maintaining a variety of tactical and support equipment including Material Handling Equipment, cranes, aircraft tugs, wreckers, field support equipment, and aviation ground support carts; Knowledge of generator sets, including inspection, troubleshooting, and maintenance of diesel-powered tactical and commercial generators.

Clearance Requirements:

• Must be a U.S. Citizen with a current/active Secret Clearance.

Physical Requirements:

• Must be able to balance, bend, carry, crouch, stretch, and kneel.

• Must be able to push, pull, and reach.

• Must be able to work in high-noise environments.

• Must be able to lift 50 lbs and small parts.

• Must be able to work with computers and CRTs, and type on a computer keyboard.