We’re looking for a Recruitment Quality & Assessment Specialist to ensure the consistency, fairness, and effectiveness of candidate assessments across all roles linked to our contact center operations, from agents to team leads and support functions. This role focuses on aligning evaluations with CEFR Standards and internal hiring criteria, helping us maintain high-quality talent in a high-volume environment.
Qualifications
- C1 level in English is a must.
- Bachelor’s degree in Linguistics, Education, English, or a related field is a plus.
- Minimum 3 years’ experience in the BPO or Customer Service Industry.
- At least 4 years’ experience in language assessment and candidate evaluation.
- Solid understanding of CEFR levels and how to apply them in recruitment.
- Familiar with relevant testing tools and assessment practices.
- Practical experience with the L&D and talent acquisition department is a plus.
- Strong communication and stakeholder engagement skills.
- Able to work independently and manage responsibilities remotely.
- Proficient in CEFR-based assessment and calibration.
- Detail-oriented with strong reporting and documentation skills.
- Collaborative mindset with the ability to work across recruitment, HR, and operations.
- Clear, calm communicator — especially in candidate-facing interaction
Key Responsibilities
- Align with hiring teams to define role-specific candidate profiles for all Customer Service Functions.
- Design and maintain language evaluation scorecards tailored to different job levels.
- Develop SOPs and training materials to guide recruiters in assessing the right fit.
- Re-assess existing CX staff to ensure continued role suitability and performance.
- Recommend and administer relevant language and skills-based assessments.
- Conduct CEFR-aligned spoken English evaluations for new candidates.
- Submit regular reports on assessment activity.
- Ensure accurate candidate placement based on test results.
- Provide feedback to hiring teams and maintain a clear, supportive assessment process for candidates.
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