Job Description Summary
#LI-HybridLocation: Cairo, Egypt
Join Novartis as a Time Service Delivery Expert and play a vital role in supporting Time & Attendance services for our Swiss workforce. You'll handle first-level support through tickets, chatbot, and phone, ensuring compliance with Swiss labor laws and internal policies—all while helping deliver accurate data and a seamless employee experience.
Job Description
Key Responsibilities
- Deliver Tier-1 Time & Attendance support for all Novartis employees in Switzerland
- Monitor and resolve tickets, chatbot queries, and telephony support within defined SLAs
- Ensure compliance with Swiss labor laws and Novartis policies in all service activities
- Collaborate with Tier-2 support for escalations and complex issue resolution
- Provide accurate and timely T&A reporting aligned with governance and local regulations
- Support testing activities and contribute to T&A-related projects as needed
- Anticipate and respond to P&O and customer needs with a service-oriented mindset
Essential Requirements
- Bachelors in Human Resources or related field.
- 2+years experience using Time & Attendance systems in a support environment
- Ability to manage high-pressure situations, including hotline and ticket-based support
- Fluent in English, with excellent communication skills
- Demonstrated ability to work independently and collaboratively within a team
Desirable Requirements
- Experience supporting Time & Attendance systems within a multinational or matrixed organization
- Familiarity with ServiceNow ticketing tools and chatbot/telephony-based support systems
Skills Desired
Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm
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