Work location :Riyadh, Saudi Arabia.
We are seeking a dynamic Application Manager to oversee the performance, optimization, and business alignment of a digital application across a fitness and wellness club operations.
Key Responsibilities:
- Manage the lifecycle of club-related applications, including member apps, booking tools, POS systems, CRM, and loyalty platforms.
- Act as the bridge between IT, marketing, operations, and customer service to ensure applications meet evolving business needs.
- Work with external vendors and internal developers to drive app improvements, integrations, and updates.
- Monitor application performance and user engagement, proactively identifying and resolving issues.
- Collaborate with marketing on campaign integrations, push notifications, and member journey optimization within the app environment.
- Conduct training sessions for front-desk teams and fitness staff on new features or updates.
- Gather user feedback and analytics to inform decisions on UX/UI enhancements.
- Support data privacy, app security, and compliance with internal policies and industry standards.
- Report on KPIs related to application adoption, engagement, and ROI.
Qualifications:
- Bachelor's degree in Information Systems, Business Administration, Marketing, or a related field.
- Proven experience in application management, digital product ownership, or marketing operations.
- Familiarity with fitness industry apps, booking systems, or wellness tech is a plus.
- Strong analytical skills and a user-first mindset.
- Excellent communication and project management skills.
- Experience working with cross-functional teams and external vendors.