Position Summary
1. Maximize customer satisfaction by collecting, analyzing and resolving customer requirements through call center operation.2. Provide efficient solutions to customers by developing and operating online contents.
Role and Responsibilities
1. [Customer experience management] Identify all the processes that customers experience and support to provide suitable services accordingly.
2. [Quality management] Communicate with customers for customer quality control and support in carrying out activities to secure quality competitiveness of our company and customers.
3. [Customer support management] Assist in carrying out activities for customer support by developing contents for customers to find solutions for problems through online.
4. [Remote customer support] Solve customer inconveniences via remote system, and support to improve customer satisfaction and reduce service costs.
5. [Market research management] Support to apply customer feedback and measurement of customers' purchase tendency to new product development and marketing.
Skills and Qualifications
- Has substantial understanding on the job and applies knowledge and skills to complete a wide range of tasks
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Normally receives little instruction on everyday work and general instructions on newly introduced assignments
- Typically requires a minimum 3 years of related experience since TB1