Main Tasks:
- Respond to customer Inquiries on social media, WhatsApp and Phone calls “both in Arabic & English”
- Help customer with the best choices from the collection of items within the store
- Place the order for customers upon need
- Confirm orders ‘details placed by customers and send to the relevant vendors to start manufacturing process
- Follow-up order delivery with the vendor ensuring all SLAs is met
- Get client feedback upon order delivery
- Share the progress reports daily and update the system with orders’ status.
- Assist customers in selecting furniture products that meet their preferences, budget and space requirements.
- Upsell additional products or accessories to maximize sales opportunities and meet revenue targets.
Requirements:
- BSc/BA in business administration or relevant field.
- Two years’ experience in customer care experience or call center.
- Handle calls and social media.
- Previous experience in furniture is preferred.
- Previous experience in Saudi customers is preferred.
- Passionate to learn and gain new knowledge.
- Motivated person.
- Quick learner.
- Can work on Microsoft Excel and Word.
- Have high multi-tasking skills.
- Have high communication skills.
- Can handle aggressive customers, complains and VIP clients
- Generate new orders and revenues.
Work Location: Maadi.
Interested candidate please send your resume to menna.mahmoud@chichomz.com with subject Customer care Agent.
Job Type: Full-time
Application Question(s):
- What is your current & expected salary?
Experience:
- Customer Service: 1 year (Preferred)