About the Role:
We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in Arabic and English, providing clear and professional assistance.
- Guide customers through order placement, product questions, shipping updates, and returns.
- Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction.
- Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment.
- Document customer interactions using CRM tools and maintain organized records.
- Stay informed on products, promotions, and platform updates to better support customers.
- Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction.
Qualifications:
- Previous experience in customer service or support (e-commerce or retail preferred).
- Can speak and understand both Arabic and English, with excellent communication skills in both languages (verbal and written).
- Strong interpersonal skills, a positive attitude, and a customer-first mindset.
- Proficient in using online platforms and customer service tools.
- Reliable internet connection and a suitable work-from-home setup.
- Able to work independently and manage time effectively in a remote work environment.
- Willing to work flexible hours, including weekends or rotating shifts, if required.
Job Type: Full-time
Application Question(s):
- Are you available to start immediately?
- Can you speak Arabic?
- How much is your expected salary?