Concentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.
Summary
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and live chat.
- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to ensure customer needs are met.
- Adhere to all company policies and procedures.
Qualifications
- Proven experience of at least 6 months in a customer service role.
- University graduate.
- English proficiency at a B2 level or higher.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask.
- A positive attitude and a commitment to customer satisfaction.
If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.
Job Type: Full-time
Pay: Up to E£18,950.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you flexible with rotational and night/overnight shifts? (Transportation is provided)
- What is your current English level? (A1-C2)
Education:
- Bachelor's (Required)
Experience:
- Customer Service: 1 year (Required)
Location:
- Cairo (Required)