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Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and leading our front-line staff to maintain the highest standards of service.
- Conduct daily briefings and ensure effective communication of important information to team members
- Supervise and manage front desk operations, ensuring the highest quality of service and adherence to department standards
- Analyze and improve workflow and standards at the Front Desk
- Review rate variance reports to ensure proper revenue control and approve discounts when necessary
- Coordinate with other hotel departments on general administration and operational issues
- Handle guest needs and complaints tactfully and efficiently, maintaining a strong management presence
- Inspect front and back of house areas regularly for cleanliness and orderliness
- Ensure front-line staff compliance with marketing techniques and sales maximization strategies
- Monitor guest credit and resolve any billing discrepancies
- Manage full house situations and coordinate arrangements for overbookings and relocations
- Oversee valet desk and driveway operations to ensure efficiency and guest satisfaction
- Implement and enforce safety, security, and loss control policies and procedures
- Conduct night audit processes for the hotel
- Train and mentor staff to uphold service standards and foster professional growth
Qualifications
- Proven experience in hospitality management, preferably in a similar role
- Strong leadership and interpersonal skills with the ability to train and motivate team members
- Excellent communication skills in both Arabic and English
- Outstanding customer service orientation with a keen eye for detail
- Proficiency in hotel management software and systems
- Ability to multi-task and work efficiently in a fast-paced, high-pressure environment
- Strong analytical and problem-solving skills
- Excellent organizational and time management abilities
- Demonstrated ability in conflict resolution and guest complaint handling
- In-depth knowledge of hotel operations, procedures, and industry best practices
- Flexibility to work varying shifts, including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management or related field preferred
Additional Information
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.