Summary
Location: Cairo, Egypt
Step into a role where your expertise in HR operations directly shapes employee experience and service excellence. As an H2R Services Expert, you’ll be at the heart of transforming strategic objectives into seamless operational delivery. You’ll collaborate across teams to implement and improve processes, support data-driven decisions, and ensure that Novartis continues to lead with innovation and care in every aspect of People & Organization services.
small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
About the Role
Key Responsibilities
- Translate strategic P&O objectives into operational service delivery
- Implement and support P&O processes, standards, and continuous improvement initiatives
- Provide consulting and training to resolve user issues and service requests
- Manage user access and perform identity administration tasks
- Analyze service errors and troubleshoot issues to ensure timely resolution
- Support cost analysis and budgeting for personnel-related services
- Contribute to country or BU-level P&O Services projects and evaluations
Essential Requirements
- Proven experience in operations management and execution within HR services
- Strong understanding of HRIS and identity and access management systems
- Demonstrated ability to support employee onboarding and service delivery processes
- Familiarity with payroll systems and data privacy standards
- Ability to analyze service data and contribute to continuous improvement initiatives
- Proficient in English with excellent communication and consulting skills
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.