Responsibilities and duties:
Daily & Weekly Tasks:
- Analyse and assess business requirements to identify appropriate software solutions.
- Provide technical expertise and support to end-users of software applications.
- Monitor and record incidents in the service manager and perform trend analysis.
- Troubleshoot software issues and review software performance.
- Provide daily support to ensure application availability and reliability.
- Update project status, attend team meetings, and identify software-related risks.
Monthly & Quarterly Tasks:
- Implement and maintain customized software applications that meet business needs.
- Evaluate software vendors and conduct software demonstrations.
- Document software applications and provide training to end-users.
- Maintain software systems and update data backups.
- Perform audits, access reviews, and ensure compliance with company policies.
- Analyze usage patterns and assess future software needs
- Conduct software evaluations and plan for upgrades or enhancements.
Qualification and Certificates:
- Bachelor's degree Computer Science or related field
Experience and Knowledge:
- 1–3 years of experience in IT application support, preferably in logistics, ports, or industrial environments.
- Basic knowledge of:
- Database management systems including design, modeling, warehousing, and mining.
- IT governance frameworks such as ITIL, COBIT, and ISO20000.
- Business process management and optimization techniques.
- Project management principles and methodologies.
- IT security and risk management practices.
- Systems analysis and design methodologies.
Skills and Abilities:
- Very Good English language skills (written and verbal).
- Very Good communication skills with technical and non-technical stakeholders.
- Good time management, planning, and organizational skills.
- Very Good problem-solving skills for proactive issue resolution.
- Proficient in using:
- Development environments: Visual Studio, Eclipse, NetBeans.
- Version control tools: Git, Subversion, TFS.
- Ability to work with various IT tools, software applications, and operating systems.
- Capable of managing projects effectively including planning, goal setting, and risk management.