Purpose of the job
Deliver & administer functional & non-functional training courses. As well as design and develop all developmental activities for relevant accounts.
Duties and responsibilities
- Conduct training sessions as part of the functional training plan.
- Evaluate the new hires in the induction through different assessments and role plays.
- Ensure regular updates to the materials.
- Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
- Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
- Design and conduct training sessions for soft skills.
- Ensure standard quality checks of training delivery and administration as per the departments policies.
- Assist in the administration of training programs.
- Ensure consistent information and skill delivery in all training activities provided to employees.
- Keep training material updated with new product and services or any other related changes.
- Issue activities and progress reports to document work process.
- Revise all sources of information to ensure updated data collection and knowledge.
- Design & Implement functional academies with their related structure & content.
- Work on RFPs & review suppliers proposals.
- Handle supplier relations & related logistics.
- Develop all related forms & communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees.
- Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Track the training budget versus expenses for the concerned departments.
- Develop channels to stay connected with employees and assess potential needs.
Job specification
Education
- Bachelors degree in Telecom /communications engineering or Business Informatics
- Certificate/Diploma in HR or training is preferred; or previous Training.
Experience
- Minimum 5 years of experience, 3 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)
Skills and abilities
- Fluent English both spoken and written.
- Excellent computer working skills.
- Good internet searching and presentation skills.
- Flexible and able to learn and apply new knowledge.
- Result oriented with an ability to meet tight deadlines.
- Very strong communication skills and able to work within a team.
- Planning and organizing skills.
- Customer and quality oriented.
- Creative thinking and analytical skills.