Programme Associate (Outreach)

Under the overall supervision of the Head of the Migrant Protection and Assistance Unit and direct supervision of the Senior Migrant Protection Assistant the incumbent will support in activities related to intake, registration and migrant community outreach, as part of a broader aim to ensure smooth processing and assistance provision to migrant beneficiaries at IOM Egypt.   

The Programme Associate (Outreach) is expected to carry out duties in accordance with strictest ethical standards.

1. Support in the daily activities involving intake and registration of new applicants to the migrant protection and assistance services.
2. Support and conduct interviews to eligible and non-eligible migrants and ensure proper referral to other related organizations is provided.
3. Schedule appointments for eligible cases, based on the vulnerability and availability of the caseworkers, screening rooms, etc. 
4. Coordinate with interpreters and monitor their working hours, including also prepare their payment documents.
5. Assist in liaising with community leaders and migrant council representatives to improve communication channels between IOM and migrant communities. 
6. Respond promptly to suggestions and feedback from migrant communities with the objective of informing migrant-led service provisions.   
7. Implement monitoring and evaluation of related outreach activities, in coordination with the Project Officer and Senior Migrant Protection Assistants.
8. Ensure appropriate data management of the community outreach activities, including entering data into IOM local and global databases and proper filing in accordance with data management guidelines. Monitor compliance amongst all staff members and volunteers. 
9. Undertake other duties as assigned;

• University degree in Social or Political Science, Psychology, Social work or related field from an accredited academic institution with three years of relevant professional experience; or
• High School degree with a minimum of five years of relevant professional experience.

• Previous experience in International Organizations and development/humanitarian sector.
• Experience in humanitarian programmes for migrants and capacity-building activities; and,
• Experience working directly with migrant or refugee populations including experience conducting vulnerability assessments and interviews/screenings.

• English and Arabic

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.