Role Description:
Scrum master is responsible for serving as a key enabler of high-performing Agile teams. Will work closely with Product Owners, Developers, and cross-functional teams to drive Agile adoption, facilitate delivery, and remove impediments that slow progress. will help deliver customer-centric, innovative solutions at scale. will champion a culture of collaboration, transparency, and continuous improvement across squads while maintaining alignment with strategic business and technology objectives.
Scrum master is responsible for serving as a key enabler of high-performing Agile teams. Will work closely with Product Owners, Developers, and cross-functional teams to drive Agile adoption, facilitate delivery, and remove impediments that slow progress. will help deliver customer-centric, innovative solutions at scale. will champion a culture of collaboration, transparency, and continuous improvement across squads while maintaining alignment with strategic business and technology objectives.
Experience and qualification:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 3 years of experience as a Scrum Master or Agile Practitioner in tech organisations.
- Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and Agile-at-scale environments.
- Experience working in technical product teams with knowledge of SDLC, CI/CD practices, and DevOps collaboration.
- Proficiency with Agile tools like Jira, Azure DevOps (ADO), Miro, or similar.
- Excellent facilitation, conflict-resolution, and stakeholder management skills.
- Strong analytical thinking, communication, and emotional intelligence.
Specific knowledge:
- Professional certifications such as Certified Scrum Master (CSM), SAFe Scrum Master (SSM), PSM I/II, or equivalent.
- Experience with hybrid project management (Agile + Waterfall/PRINCE2) is a plus.
- Understanding of user-centred design principles and product development lifecycle
- Understanding of Agile metrics, agile contracting, and cross-team collaboration in a Scaled Agile Framework (SAFe)
Individual skills:
- Excellent leadership and management skills, including the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work effectively under pressure and meet tight deadlines.
- Attention to detail and a commitment to driving results.
Mindset & behaviours:
- Growth mindset and a passion for continuous learning.
- Strong servant leadership qualities—motivating and inspiring teams to reach their full potential.
- High emotional intelligence and ability to adapt communication to different audiences.
- Proactive problem-solver with a people-centric and outcome-oriented approach.
Responsibilities:
- Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) and ensure adherence to Agile principles (Scrum, SAFe, or hybrid Agile models).
- Guide the team and organisation in Agile best practices, embedding Agile ways of working across the product development lifecycle.
- Drive Agile maturity and team performance through ongoing coaching, mentoring, and identifying areas of improvement.
- Shield the team from distractions and external disruptions, ensuring focus and commitment to sprint goals.
- Track, analyse, and report on key Agile metrics such as velocity, burn-down/up charts, and team health indicators to inform decisions and optimise performance.
- Collaborate with Product Owners to ensure a refined and well-prioritised backlog that aligns with business goals and customer needs.
- Coordinate with the technical development team, DevOps, QA, product, design, and other technical stakeholders to maintain efficient delivery pipelines.
- Actively manage dependencies, risks, and blockers, and escalate when necessary while maintaining strong alignment across teams and departments.
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