The Assistant Manager – Account Opening is responsible for overseeing the account opening process in compliance with banking policies, regulatory requirements, and customer service standards. This role ensures smooth and efficient operations while mitigating risks associated with customer onboarding.
- Controlling CAM activities to ensure compliance and customer satisfaction.
- Independently processing critical account maintenance functions.
- Coordinating with sales, branches, and HO product teams.
- Developing and reviewing systems and procedures.
- Capturing and reviewing daily reports, statistics, and MIS.
- Supervise and manage the end-to-end process of opening new customer accounts, including savings, current, corporate, and other specialized accounts.
- Ensure compliance with regulatory guidelines (e.g., KYC, AML, and FATCA) and internal policies.
- Review and verify customer documentation for accuracy and authenticity.
- Train and guide account opening staff to maintain efficiency and accuracy.
- Coordinate with compliance, risk, and audit teams to address regulatory concerns.
- Handle escalations and service requests related to account opening.
- Monitor account opening turnaround times and improve process efficiency.
- Ensure proper record-keeping and secure handling of customer information.
- Assist in system enhancements and automation to streamline account opening processes.
- Prepare reports on account opening trends, discrepancies, and performance metrics.
- Bachelor’s degree in Finance, Business Administration, or related field.
- 5+ years of experience in banking operations, preferably in account opening or customer service.
- Strong knowledge of KYC, AML, and regulatory compliance.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in banking systems and digital account opening platforms.
- Ability to manage multiple tasks and ensure accuracy in high-volume environments.
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