Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking an enthusiastic and detail-oriented Assistant Outlet Manager to join our team in Cairo, Egypt. As a key member of our food and beverage operations, you will play a crucial role in ensuring the smooth running of our restaurant, maintaining high standards of service, and contributing to our customers' satisfaction.
- Assist in managing the day-to-day operations of the restaurant, ensuring compliance with established objectives and standards
- Collaborate with the Outlet Manager to develop and implement strategies for improving service quality and operational efficiency
- Motivate, train, and supervise restaurant staff, fostering a positive and professional work environment
- Handle customer complaints promptly and effectively, ensuring high levels of guest satisfaction
- Oversee food and beverage quality, regularly inspecting products and presentation
- Implement and maintain training programs to enhance staff professionalism and product knowledge
- Assist in scheduling employees to maintain service standards while adhering to budgeted labor costs
- Conduct daily briefings and ensure staff adherence to grooming standards
- Collaborate with other departments (e.g., Stewarding, Housekeeping, Engineering) to maintain cleanliness, hygiene, and equipment functionality
- Assist in inventory management and cost control measures
- Contribute to the development and maintenance of a guest database, recording preferences of regular patrons
- Participate in the creation and implementation of marketing initiatives to drive restaurant traffic and revenue
Qualifications
- Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or a related field
- Minimum of 2-3 years of experience in a similar role within the hospitality industry
- Proven track record in restaurant operations and customer service excellence
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication skills, both verbal and written, with fluency in English; knowledge of Arabic is a plus
- Detail-oriented with strong organizational and time management abilities
- Proficiency in restaurant management software and point-of-sale (POS) systems
- In-depth knowledge of food and beverage operations, including menu planning and cost control
- Familiarity with local health, safety, and hygiene regulations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Demonstrated problem-solving skills and ability to make decisions under pressure
- Strong business acumen with a customer-focused mindset
- Adaptability to work in a fast-paced, dynamic environment
Additional Information
Your team and working environment:
- A passionate and inspired team that creates unique experiences for all they meet.
- We recognize and celebrate our team and individual success
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
الإبلاغ عن وظيفة
