Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Key Responsibilities
- Incident Management: Work in shift pattern handling incidents across LAN/WAN infrastructure, ensuring timely resolution and escalation when necessary.
- Service Monitoring: Oversee daily operations, monitor system health, and ensure adherence to SLAs.
- Coordination: Liaise with internal teams and external vendors to manage service requests and troubleshoot network issues.
- Documentation: Maintain accurate records of incidents, service workflows, and operational procedures.
- Process Optimisation: Identify automation opportunities to reduce manual tasks and enhance efficiency.
- Collaboration: Work closely with technical & non technical teams to resolve Incident and product-related service issues and support network upgrades.
Qualifications
Qualifications & Experience
- Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Experience: Preferably 1 year in technical support roles involving LAN/WAN equipment security is a plus
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Skills:
- Up to 1 year of experience in network administration and support, with a focus on L1 and L2 support.
- Good knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, MPLS and routing protocols
- Understanding of network security technologies such as VPNs, firewalls, IDS/IPS, and NAC is a plus
- Familiarity with network devices from vendors such as Cisco, Juniper, Palo Alto & Fortinet
- Excellent problem-solving skills and the ability to troubleshoot network issues.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Relevant certifications such as CCNA or equivalent, PCNSE is a good plus
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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