Company Description
CXAi Inc. transforms customer experiences by combining cutting-edge technology with a human touch. From startups to large enterprises across multiple industries, we deliver tailored solutions that elevate customer interactions, streamline operations, and drive measurable success. With a global reach across 11 countries, multilingual fluency in over 87 languages, and a team of more than 2,200 skilled professionals, CXAi bridges the gap between technology and empathy to create exceptional outcomes. Our services include live agent support, digital solutions, consulting, and shared services, all designed to create ROI-driven strategies that align technology investments with business goals.
Role Description
This is a full-time hybrid role for a Bilingual HR Manager located in Cairo, Egypt. The HR Manager will manage employee relations, oversee HR policies and procedures, facilitate recruitment and onboarding processes, and ensure compliance with labor laws and company policies, oversee and process payroll, ensuring accuracy and regulatory compliance. The HR Manager will also handle performance management, training and development, and act as a liaison between employees and management.
This is an exciting opportunity to get in on the ground floor of our launch into the Egypt BPO market. This role will be instrumental in establishing best practices while working closely with operations management to ensure the success of both employees and the organization.
Qualifications
- Bilingual proficiency in English and French
- 3 + years experience in employee relations, recruitment, onboarding and payroll
- Strong knowledge of HR policies, procedures, and labor laws
- Skills in performance management and training and development
- Excellent communication and interpersonal skills
- Ability to work hybrid
- Bachelor’s degree in Human Resources, Business Administration, or related field
- Relevant HR certifications are a plus
Job Type: Full-time
