Who are WebBeds?
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 4.5bn search requests daily We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.
What makes us stand out?
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 400,000 properties in more than 14,000 destinations
- We work with more than 44,000 travel companies in 145 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
How will you make an impact?
The Chains Optimization & Connectivity Executive is responsible for overseeing all technical and operational processes related to regional chains and coordinating with other regions for international chain connectivity. This includes managing chain mapping, optimizing system performance, resolving escalations across commercial, operational, and technical functions, and driving strategic initiatives aligned with WebBeds' business objectives. The role ensures seamless supplier integrations, enhances hotel connectivity, and drives revenue performance through data-driven insights and process improvements.
Key elements to the role include, but not limited to:
Tactical Chain Connectivity Management
- Handle the departmental technical & operational processes, including the chains’ mapping & system optimization.
- Optimize the mapping, un-mapping, and system setup of newly contracted and existing properties to maximize inventory availability.
- Manage global and regional chain integrations, ensuring efficient cross-regional collaboration.
Performance Optimization & Data Analytics
- Oversee the quality of audited properties, ensuring room availability and rate competitiveness making use of industry tools such as Price Crawler.
- Enhancing conversion ratios by analysing booking failures and lost bookings, and implementing corrective actions to increase direct contribution
- Track and optimize performance using daily, weekly, and monthly reporting on room nights, revenue, and booking trends.
- Conduct deep-dive analyses on search and feed optimization to improve L2B (Look-to-Book) ratios and enhance customer experience.
Supplier & Stakeholder Management
- Serve as a technical point of contact for chain hotel partners, handling escalations related to rates, policies, and operational issues.
- Collaborate with commercial, customer service, finance, and tech teams to ensure seamless operations and issue resolution.
- Engage with switch providers and monitoring system performance
- Lead supplier relationship management in conjunction with Chains Optimization and Connectivity Manager, ensuring high service levels and maximizing supplier engagement.
Process Improvement & Automation
- Drive continuous process optimization, identifying inefficiencies and recommending automation opportunities.
- Work closely with IT teams to enhance connectivity tools and interfaces, ensuring smooth API integrations.
- Implement scalable solutions to support growth and operational efficiency.
Key Performance Measures
- Driving top line revenue for existing and newly connected hotels.
- Optimization of L2B ratio and search-to-book conversion rates.
- Improved rate competitiveness and reduced booking failures.
- Enhanced supplier satisfaction and engagement levels.
- Implementation of operational efficiencies and automation initiatives.
The skills we would love to see in your suitcase!
- Bachelor’s degree in business, Hospitality, Technology, or a related field.
- Strong understanding of hotel connectivity, mapping, and system integrations.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience in data analysis, performance tracking, and process improvement.
- Expertise in Microsoft Excel, Power BI, and analytical tools.
- 2+ years of experience in hotel distribution, B2B travel technology, or connectivity management.
- Ability to communicate effectively across departments, aligning technical solutions with commercial objectives.
- Hands-on experience with switch providers and API integrations.
Why choose us as your next destination?
We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
- International highly skilled group of experts from all around the globe
- Dynamic environment with the chance to grow, influence & impact change
- Disruptive, fast-growing market leader within travel & endless possibilities
- Culture built on collaboration empowerment and innovation
Click for more information about life at WebBeds : https://vimeo.com/448790131
Find out more about the WebBeds business at www.webbeds.com
