Manager, IT Operations

Information Technology

Job Title:

Job Description

Responsibilities:

• 
  Operational Support and Service Management:
  • Manage and triage daily IT support requests across all areas.
  • Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.
  • Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.
  • Lead root cause analysis and drive permanent solutions for recurring technical issues.
• 
  Infrastructure and Systems Oversight:
  • Oversee local data center/server room infrastructure and end-user computing.
  • Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.
  • Support remote access services, VPNs, and hybrid work enablement solutions.
• 
  IT Asset and Procurement Management:
  • Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.
  • Coordinate with procurement and finance on stock planning and vendor management.
  • Handle asset audits, warranty tracking, and compliance with internal and external audits.
• 
  Project Management and Implementations:
  • Lead local deployments for new clients and campaign launches.
  • Support UAT (User Acceptance Testing) and liaise with global engineering teams.
  • Coordinate site readiness for client visits, technology pilots, and system rollouts.
• 
  People and Stakeholder Management:
  • Supervise onsite IT staff and coordinate daily tasks.
  • Act as the primary IT contact for site leadership and operations teams.
  • Translate business needs into technical solutions and ensure communication with delivery leads.
• 
  Security, Compliance, and Risk Management:
  • Enforce endpoint security standards and access control policies.
  • Support audit readiness and ensure compliance with IT policies and industry frameworks.
  • Mitigate risks by addressing vulnerabilities in collaboration with security teams.

Qualifications:

• 5-8 years of proven experience in IT operations.
• Expertise in ITIL-based processes and service management.
• Strong understanding of infrastructure and systems oversight.
• Experience with IT asset management and procurement.
• Demonstrated project management skills and stakeholder engagement.
• Knowledge of security standards and compliance requirements.
• Excellent communication and leadership skills.
• Fluency in English (C1)

Nice to have:

• People management experience
• Networking knowledge

Location:

Language Requirements:

Time Type:

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