Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
As a Merchant Onboarding Executive, youwill be responsible for managing the onboarding process for new merchants onto our loyalty program platform. This role involves building strong relationships with merchants, ensuring smooth integration of their businesses onto our platform, and providing ongoing support to ensure their success within the program.
Key Duties & Responsibilities:
- Act as the primary point of contact for new merchants joining our loyalty program.
- Guide merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
- Collaborate with internal teams to continuously improve the onboarding process and enhance the merchant experience.
- Provided the direct manager with Weekly, monthly, and quarterly reports for a brief about merchants’ performance levels and issues they face them.
- Schedule training sessions with partners.
Relationship Management:
- Develop and maintain strong relationships with merchants, serving as their main point of contact throughout their journey with our program.
- Understand merchants' business needs and objectives, and provide tailored solutions and recommendations to maximize their success within the program.
- Address any concerns or issues raised by merchants in a timely and effective manner, ensuring high levels of satisfaction and retention.
- Assign issues to the concerned departments & follow up until the problem is solved.
Requirements
Required Skills & Abilities:
- Proven experience in account management, customer success, or a similar role, preferably within the loyalty program industry.
- Provide comprehensive training to merchants on how to use our loyalty program platform effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with merchants.
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
- Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
- Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.
