Job Summary:
We are seeking a results-driven and experienced Recruitment Partner to lead high-volume hiring initiatives with a strong focus on call center recruitment. This role is ideal for someone who understands the fast-paced, high-turnover nature of call center operations and can deliver scalable, quality talent pipelines to meet business demands.
To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires. Ultimately, you will create strong talent pipelines for our company’s current and future hiring needs.
Responsibilities: :
- Mass Hiring Strategy & Planning
- Design and execute large-scale recruitment campaigns specifically for call center roles (e.g., customer service representatives, telesales, tech support).
- Collaborate with operational leaders to forecast hiring needs and align recruitment timelines.
- Create scalable and efficient recruitment plans tailored to high-volume, rapid-fulfillment environments.
- Sourcing & Pipeline Management
- Build robust pipelines for frequently hired call center profiles using job boards, employee referrals, social media, and job fairs.
- Implement proactive sourcing strategies to meet hiring targets in tight timelines.
- Maintain a deep bench of pre-screened candidates ready for immediate deployment.
- Screening & Selection
- Customize assessment tools and screening processes to evaluate key competencies for call center roles: communication, empathy, resilience, and problem-solving.
- Conduct group assessments, panel interviews, and voice capability tests as needed.
- Ensure an excellent candidate experience despite high applicant volumes.
- Bachelor’s degree in Business Administration (preferably with a concentration in Human Resources), Human Resources Management, or a relevant field
- Minimum of 2 years of recruitment experience, with at least 1 year focused exclusively on call center hiring, and a proven track record of successfully hiring call center agents
- Excellent command of the French language is a must
- Fluent in both Arabic and English is also required
- Familiarity with social media, resume databases, and professional networks (e.g., LinkedIn)
- Hands-on experience with full-cycle recruiting, using various interview techniques and evaluation methods
- Tech-savvy is a must – proficient in Microsoft 365, Slack, Zoom, Trello, Workable (ATS), or demonstrates a proven ability to learn new systems quickly
- Knowledge of Applicant Tracking Systems (ATS) – we use Workable
- Excellent customer service skills with the ability to build strong rapport with candidates and clients
- Strong verbal and written communication skills
- Quick learner and fast problem solver
- Proficiency in Microsoft Office
- Ability to express innovative ideas related to recruitment and enhancing the overall employee experience
- Competitive Basic Salary – Determined based on your experience and qualifications
- Transportation Allowance
- Social Insurance Coverage
- Individual Medical Insurance – Fully covered through GlobeMed
- Paid Time Off (PTO)
- Annual Performance Bonus – Based on company performance
- Salary Review Every 6 Months – Based on individual performance
- Office Perks – Unlimited snacks, coffee, tea, and soft drinks
- And most importantly… an AMAZING team to work with!
- Location: The Portal, SODIC West, El Sheikh Zayed
- Work Model: Hybrid – 4 days in the office, 1 day remote
- Working Hours: 9:00 AM – 6:00 PM (including a 1-hour break)
- Days Off: Fridays and Saturdays
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