Recruitment Supervisor

About the Role:

The Recruitment Supervisor will oversee day-to-day hiring activities, lead a team of recruiters, and deliver high-quality talent pipelines to meet aggressive ramp-up goals for our U.S. support programs. You’ll play a strategic role in ensuring readiness, speed, and excellence in every hiring campaign.

Key Responsibilities:

• Supervise, coach, and motivate a team of recruiters to meet daily, weekly, and monthly hiring targets

• Drive mass hiring plans and ensure on-time delivery for U.S.-based client accounts

• Monitor hiring metrics and recruiter performance, ensuring accountability and consistent delivery

• Collaborate with Recruitment Managers and internal stakeholders (HR, WFM, Training, Operations) to align on hiring needs and timelines

• Identify risks, propose creative solutions, and implement process improvements

• Ensure compliance with internal hiring procedures, quality standards, and reporting protocols

• Support recruitment marketing efforts and local sourcing strategies to expand the candidate pool

• Represent the team in meetings, audits, and client discussions as needed

Candidate Profile:

• 2–3 years of experience as a Senior Recruiter or Lead Recruiter in a BPO/call center environment

• Strong track record in high-volume agent hiring and quick ramp-up hiring cycles

• Proven leadership abilities with experience supervising or mentoring recruiters

• Excellent spoken and written English communication skills

• Results-driven, organized, and comfortable working in a high-pressure, deadline-driven environment

• Analytical mindset with the ability to track KPIs and optimize performance

• Bachelor’s degree in Business, HR, or a related field is preferred

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Summary

As a French Recruitment Coordinator , you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers' requirements and criteria. You will be responsible for finding, attracting, and hiring new employees to fill open positions and meet the company's workforce needs and goals. You will be an Ambassador for Foundever branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the onboarding, along with generating daily, weekly, and monthly reports, and you will be participating in the preparation of the hiring plan.

Primary Job Responsibilities

• Using candidate databases to match the right person to the client's vacancy
• Managing the pool and keeping positive contact with candidates
• Receiving and reviewing applications, managing interviews, and tests, and creating a shortlist of candidates
• Conduct end-to-end recruitment process and registration.
• Conduct phone, online, headhunt, and in-person interviews.
• Briefing the candidate about the responsibilities, salary, and benefits of the job in question
• Organizing interviews for candidates as requested
• Informing candidates about the results of their interviews
• Working towards and exceeding targets
• Provide suggestions and solutions to increase recruitment capacity, based on candidate feedback
• Complete and update recruitment tools/database with candidate statuses
• Provide the accepted candidate with an appropriate job offer and request all hiring document

Qualifications:

• Customer Support Industry experience is a must
• Relevant proven experience for one year is a plus
• A college degree in Human Resources Management or a relevant field is preferred
• Advanced level of French(at least C1), both verbal and written