This position requires flexibility to work on US times and flexibility to travel abroad when needed.
Responsibilities:
- Engage in proposals response life cycle as ServiceNow technical solution lead
- Understand customer needs and requirements
- Draft solutions (Design/Build/Manage) defining scope & estimations, staffing plan, timelines, assumptions & dependencies, RACI & SOW assistance, etc
- Work with stakeholders to determine the technical strategy and roadmap for the ServiceNow solution
- Progress the solution through internal reviews and approval cycles
- Deliver presentations, proposals and quotes
- When appropriate, perform effective online demos during Client orals
- Lead Technical aspects of ServiceNow implementations projects.
- Provide technical guidance during workshops and assists in the creation and refinement of stories.
- Configures the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Developers and Administrators.
- Experience in design, architecture, and implementation of enterprise IT environments across all architecture layers.
- Proven experience in implementing and customising the ServiceNow platform.
- 3+ years of experience working with the ServiceNow platform
- ServiceNow Certified Systems Administrator (latest version preferred)
- ITIL Foundations certification (V3 minimum, V4 preferred)
- Experience with service-oriented architecture (SOA) and web services integrations (SOAP, WSDL, REST).
- Experience with the core ITSM; service portal; ITOM applications in ServiceNow.
- Experience with AD, SSO, and LDAP.
- Proficiency in JavaScript, with additional JavaScript frameworks if possible (such as XML, HTML, CSS and REST).
- Foundational knowledge of relational databases (such as MariaDB, MySQL and Oracle).
- Experience mentoring staff and assigning or delegating prioritized activities to peers and team members based on criteria such as criticality, urgency, and alignment to the organization’s objectives.
- Ability to develop positive working relationships and a strong rapport with team members.
- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression
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