As a Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our service operations, directly impacting customer satisfaction and loyalty.
You will report directly to our north Africa Service leader and you will work out of our Egypt, Egypt location on a Office, On-site, Remote work schedule. As the Service Manager, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.
- Manage and oversee Egypt Service team for the new Service Sites , service Bank & new opportunities , ensuring efficient and effective service delivery
- Develop and implement strategies to optimize service operations and improve customer satisfaction
- Assign and schedule service technicians to meet customer demands and service level agreements
- Monitor and analyze service performance metrics to identify areas for improvement
- Provide technical guidance and support to service technicians
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Ensure compliance with company policies, procedures, and regulatory requirements
- Scheduling - Co-ordinate / schedule contractors and staff attendance on site in an efficient and effective manner in compliance with Contract KPIs and Customer requirements.
- Service Delivery Standards - Ensure that all work of contractors and HON employees is conducted in a safe, timely, efficient, and professional manner.
- Contractual compliance - have in-depth knowledge of the site Contract and ensure that all requirements are being met.
- Contract Margin expansion / growth - Seek opportunities to expand and grow the Contract or to improve margin by achieving additional operational efficiency and action where possible.
- Establish and maintain high standards of performance for self, team members and others to maximise the team’s ability to meet business goals and objectives.
- Facilitate the development of others’ knowledge, skills, and competencies by providing timely feedback and planning relevant development activities.
- Implement development plans for all team personnel including appropriate and timely performance management personnel.
- Financial control according to agreed budgets and plans.
- Forecast financials monthly and analyse throughout the month.
- Estimates materials costs and quantities and ordering parts.
- Minimum of 10 years of proven experience in service Business or a similar role
- Strong technical knowledge and understanding of relevant technologies
- Excellent leadership and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills & Financial Acumen
WE VALUE:
• Bachelor's degree in Engineering or a related field; Master's degree ,PMP/MBA preferred
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
