Requirements and responsibilities
Title: Technical Support Specialist.
Key Responsibilities:
- Troubleshoot and resolve technical problems
- documenting ticket actions and resolutions.
- Classify, escalate and coordinate problem resolution.
- Communicate with users, working to ensure rapid resolution and offering training to other end-users
- Supporting ERP systems (SAP & MACOLA) integrated with applications
- Performing basic SQL queries for resolving technical problems
- Performing diagnostic tests and troubleshooting.
- Training end-users on hardware functionality (printers’ issues) and software programs.
Job Requirements:
- Outstanding knowledge of software maintenance
- Excellent problem solving and analytical skills
- Experience with the testing and maintenance of new and current software
- Ability to tune performance of networks, databases, and software
- Very good communication skills with customers
- Ability to work in a team and co-operate with them
- SQL basic skills for simple queries
- Crystal reports fundamentals
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