TC Customer Services and Sales Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

Lead the Customer Management and Sales team to achieve Teaching Centre and Exams targets, while fostering a motivated, service-driven culture that delivers outstanding experiences for customers and stakeholders.

Main Accountabilities:

You’ll drive performance across our Teaching Centre and Exams, ensuring sales targets and conversion KPIs are met. You’ll collaborate with Marketing, Academic, and Business teams to develop effective sales strategies, monitor performance, and optimise the customer journey to boost engagement and retention.

You’ll oversee the delivery of high-quality customer service, ensuring every interaction reflects our brand standards and safeguarding policies. From managing complaints and analysing customer feedback to enhancing service environments and communication, you’ll play a key role in shaping a positive and consistent customer experience.

In addition, you’ll manage stakeholder relationships and lead a high-performing team. This includes recruiting, training, and supporting staff, ensuring operational efficiency, and aligning resources to meet

Qualifications & Experience

Essentials:

• University Degree
• At least three years’ experience in planning and implementing sales strategies, customer relationship management and managing and directing a sales team.

Desirables:

• Customer Service Professional Qualification,

• Marketing Qualification
• Knowledge of SAP, CRM
• Customer Service Professional Qualification

Important Information

• Number of positions: 1
• Location: Egypt

• Job type: Full time
• Contract type: Fixed Term Contract (FTC)

Please note that all applications should be submitted in English only.

It is advisable to apply in advance to avoid any technical issues at the last moment

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]