Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Manage the Night Team to deliver high-performance standards, ensuring compliance with Hampton by Hilton brand standards and objectives
- Oversee guest satisfaction, handle complaints, and implement measures to meet quality targets
- Conduct staff training, including induction, health and safety, security, and behavioural aspects
- Serve as Manager on Duty during night shift, maintaining awareness of all hotel areas and coordinating staff and guests in emergencies
- Perform night audits, manage financial procedures, and ensure adherence to company policies
- Conduct regular security checks and health and safety walks, emphasising fire safety
- Carry out reception duties as necessary, including late check-ins, early check-outs, and wake-up calls
- Support bar operations when required and manage staff in line with business needs and costs
- Maintain a 'hands-on' approach, creating a culture of excellent customer care both internally and externally
- Provide a comprehensive handover to the early Duty Manager before end of shift
Qualifications
- pervious working experience within a Night Manager Role in 5 Star hotel resort
- Very Good Communication and Written Skills
- Multilingual - English & Russian Second language is a plus
- Excellent Leadership Skills
- Ability to work on own as well as part of a Team
- Customer Service Skills
- Proven Experience with Front Office Management Systems
Additional Information
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!