Job Description
Overview
Execute the full life cycle recruitment process for frontline hiring.
Responsibilities
* Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.* Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.* Identify and implement service delivery and process improvement opportunities in the assigned process.* Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.* Partner with team to execute plans to improve customer satisfaction with a focus on processes.* Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.* Manage escalation and takes ownership for ultimate issue resolution.* Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.* Ensure knowledge management platform is updated.
Qualifications
* HR Shared Services process and SLAmanagement* O - 1 year of experience* Service management and ticket management system experience* Customer orientation* Process management and continuous improvement with a focus on optimization and productivity