Description
Location: Lusaka
About the role:
This role is aimed at minimizing financial losses for our Clean Cooking Pay-As-You-Go (PAYG) business by recovering outstanding payments and resolving issues related to overdue accounts. The role holder should be managing, collecting, and recovering debts through on-site visits, overdue calls, periodic overdue text messages, and other interventions in Zambia.
What you would be expected to do:
Skip Tracing:
- Locating debtors who have moved or are difficult to contact using the last address data.
Debt Collection:
- Following up on clients with overdue accounts, negotiating payment plans, and ensuring compliance.
- Driving collections & recoveries campaigns & promotions in the field.
- Execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
- Execute different field collection experiments to increase amounts collected from the existing customers.
Asset Recovery:
- Repossessing LPG cylinders and equipment from churned or non-paying customers as a last resort for debt recovery.
- Execute the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages
- Work closely with the sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.
Problem Solving:
- Addressing and resolving debtor inquiries and complaints professionally.
- Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
- Timely identification and escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution
- Escalation of all difficult cases to the PAYG LPG Credit Manager.
Investigation & Reporting:
- Investigating missing assets/components, documenting incidents, and providing recommendations.
- Preparing regular reports on recovery efforts and strategies.
- Work with field teams to track recovery KPIs and implement continuous improvement.
Compliance:
- Ensuring all actions adhere to company policies and legal regulations for the Zambia market.
You might be a strong candidate if you:
- At least a bachelor’s degree in credit management, business, or a related field.
- 3+ years of experience in field-based debt collections and recoveries, credit risk management, field operations, or asset recovery—experience in PAYG, microfinance, or asset leasing models is an added advantage.
- Proven track record driving field-based debt collections and recoveries improvement.
- Proficient in MS Office, e.g., Excel, PowerPoint, etc.
- Experience working in emerging markets, preferably in rural or peri-urban settings.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
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