Maintain effective, prompt, and accurate communication with all factories via phone, chat, and email.
Support factories with on-call and online technical and non-technical training
Identify, and handle issues, complaints, and requests from factories
Run periodical customer feedback surveys
Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
Document responses, cases, and SOPs for technical support.
Requirements
1-2 years of work experience in client support or any related field
Proficient in the English language, encompassing speaking, reading, and writing skills.
Excellent command of written and spoken Arabic & French is a plus.
An advanced set of interpersonal skills
Ability to manage and guide reporting
Ability and persistence to work alone supporting multi-stakeholder, large factories
Strong time management skills
Ability to multi-task, prioritize, and manage time effectively
Dedication and commitment to deliverables
Experience in software or technical support is preferred
Experience with Zoho Desk and Zoho SalesIQ is preferred.
Benefits
- Social insurance
- Medical insurance
- Transportation allowance
- Education allowance
Work Conditions
- Fridays & Saturdays are off.
- Flexible work environment with 8-hour workdays.
- Hybrid work-week.
